Refund Policy - Best AI for Accountant Automation

Last updated: December 2024

1. Overview

At Accountant AI, we are committed to your satisfaction with our accounting workflow automation platform. This Refund Policy explains our refund terms for credit purchases and services.

By purchasing credits or using our Service, you agree to the terms outlined in this Refund Policy.

2. Credit Purchase Refunds

Our credit-based system allows you to pay only for what you use:

  • Unused Credits: Refunds are available for unused credits within 30 days of purchase
  • Time Period: Refund requests must be submitted within 30 days of credit purchase
  • Partial Refunds: If you've used some credits, you'll receive a refund for the remaining unused portion
  • Processing Time: Credit refunds are processed within 5-10 business days

To request a refund for unused credits, please contact us at [email protected].

3. Used Credits Policy

Credits that have been used for processing are non-refundable:

  • Processed Documents: Credits used for document processing cannot be refunded
  • Completed Workflows: Credits consumed for completed automation workflows are non-refundable
  • API Calls: Credits used for API integrations and data processing are final
  • Service Quality: If you're unsatisfied with processing quality, contact support for assistance rather than a refund

4. Refund Processing

When a refund is approved, we follow this process:

  • Processing Time: Refunds are typically processed within 5-10 business days
  • Payment Method: Refunds will be issued to the original payment method
  • Bank Processing: Allow an additional 3-7 business days for the refund to appear in your account
  • Confirmation: You will receive an email confirmation when your refund is processed

5. Non-Refundable Items and Services

The following items and services are non-refundable:

  • Used Credits: Credits already consumed for document processing or automation
  • Custom Development: Bespoke features or integrations developed specifically for you
  • Completed Processing: Document processing or automation runs already completed
  • Third-Party Fees: Payment processing fees or third-party integration costs

6. Credit Adjustments

In certain circumstances, we may offer credit adjustments or bonuses at our discretion:

  • Service Interruption: Bonus credits for extended downtime or service unavailability
  • Billing Errors: Immediate credit correction for incorrect charges or duplicate billing
  • Processing Errors: Credit reimbursement for failed or erroneous processing runs
  • Technical Issues: Credit compensation if our system errors cause credit consumption without results

7. Promotional Credits and Bonuses

  • Bonus Credits: Promotional or bonus credits are non-refundable and non-transferable
  • Expiration: Promotional credits may have expiration dates as specified in the offer
  • Usage Priority: Promotional credits are typically used before purchased credits
  • No Cash Value: Bonus credits cannot be exchanged for cash or refunds

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

  • Your account will be immediately suspended pending resolution
  • We encourage you to contact us directly before initiating a chargeback
  • Unjustified chargebacks may result in permanent account termination
  • We reserve the right to pursue legal action for fraudulent chargebacks

Please contact our support team to resolve any billing concerns before contacting your payment provider.

9. Data Retention After Cancellation

Upon cancellation or refund:

  • Grace Period: Your data is retained for 30 days after cancellation
  • Data Export: You can export your data anytime before permanent deletion
  • Permanent Deletion: After 30 days, all data is permanently deleted per our Privacy Policy
  • Reactivation: You can reactivate your account within the 30-day grace period

10. Account Termination by Accountant AI

If we terminate your account due to violations of our Terms of Service:

  • No refunds will be provided for unused credits
  • All remaining credits will be forfeited
  • You will lose access to all data and services immediately
  • You will be notified via email with the reason for termination

11. Exceptions and Special Circumstances

We may consider refund requests outside of our standard policy in exceptional cases:

  • Technical issues that prevent service use (if not resolved by support)
  • Significant changes to our Service that fundamentally alter functionality
  • Billing errors or unauthorized charges

These requests are evaluated on a case-by-case basis and are subject to approval.

12. How to Request a Refund

To request a refund for unused credits, please follow these steps:

  1. Email our support team at [email protected]
  2. Include your account email address and credit purchase details
  3. State the reason for your refund request (optional)
  4. Provide any relevant order or transaction numbers
  5. Confirm the number of unused credits in your account

Our support team will respond within 1-2 business days to process your request.

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated through:

  • Email notification to all active users
  • Updates posted on this page with revision date
  • In-app notifications for significant changes

Credit purchases will be governed by the policy in effect at the time of purchase unless otherwise required by law.

sting subscriptions will be governed by the policy in effect at the time of purchase unless otherwise required by law.

14. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Support Email: [email protected]

Response Time: Within 1-2 business days